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Formed in 1991 by a management buy-out of the networking division of Westec, the then specialist UK Distributor, Westec Networks have built up an enviable reputation for providing first rate technical support and problem resolution services in the computer, IT and networking markets.

Based in rural Staffordshire, the company provides IT and Internet Support Services to a wide range of customers.

Commercial and Business customers are supported on a 24x7x365 basis by our specially tailored Annual Support Contracts.

 
IT Support Services
                 
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              IT Support Help Desk
Our web based IT Support Help Desk can be accessed by both Corporate & Home Business users


 
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Westec Networks do not manufacture or assemble PC Systems. As a full Dell Authorised Reseller Partner Afilliate we strongly recommend that our customers choose Dell.
   
 
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Our skill set encompasses a weath of knowledge on many hardware platforms and many different Operating Systems.

Our ability to provide both computer and peripheral hardware maintenance and Operating System support services across Windows, Unix & Networking environments provides our customers with 'one-stop-shop' security.

Network Audits & Documentation is a 'must have' for many companies striving to meet tight quality standards. Our consultants have a wide experience in providing system, network & site audits.





Each business, whether small or large, has its own unique IT infrastructure and therefore the correct support solution needs to be tailored to encompass the specific needs and expectations of the client.

Westec Networks is committed to providing the most cost effective solution to our customers, combined with an exceptional level of customer service and top quality technical standards.

We work closely with our clients to identify which of our support packages is most appropriate for their needs, ensuring that our clients are confident that they are receiving the highest standard of service and support.

 



For those customers who do not wish to be tied in to a full support contract, Westec Networks offer a Call-by-Call support service.  Charged at an hourly rate with a fixed call out charge, the Call-by-Call Support Service offers small & home office users the option to receive the high quality support available to contract customers without the monthly fee.

For more information download the service flyer as a pdf document here.

To initaite a sign-up to our 'Call by Call' Support Option, complete the response form on our 'Contact Us' page.





The Westec Support Contract offers our clients free telephone & email support within office hours, a guaranteed response time and remote access support. For a monthly fee, our clients receive up to 8 hours onsite support with no call out charges.

For more information download the service flyer as a pdf document here.

To initaite a sign-up to the 'Westec Networks Support Contract', complete the response form on our 'Contact Us' page.

 



Designed to offer a quicker guaranteed response time of within 8 hours to our clients in addition to the free telephone and email support, our clients can be confident that any call outs and up to 12 hours of on-site support is included in the monthly fee.

For more information download the service flyer as a pdf document here.

To initaite a sign-up to the 'Westec Networks Premier Support Contract', complete the response form on our 'Contact Us' page





Designed to offer a guaranteed response time of within 4 hours to our clients in addition to the free telephone and email support within and outside of office hours, our clients can be confident that any call outs and unlimited hours of on-site support is included in the monthly fee. In addition, our Premier Plus clients also receive a six-monthly review meeting.

For more information download the service flyer as a pdf document here.

To initaite a sign-up to the 'Westec Networks Support Contract', complete the response form on our 'Contact Us' page.

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